Privacy Policy

Introduction

Sym Health Technologies, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Sym mobile application and related services (collectively, the "Service").

Information We Collect

How We Use Your Information

• Provide and maintain the Sym health tracking services
• Generate personalized health insights and recommendations
• Send medication reminders and health notifications
• Improve our app functionality and user experience
• Provide customer support and respond to inquiries
• Comply with legal obligations and protect user safety

HIPAA Compliance

Sym is designed to be HIPAA compliant. We implement appropriate administrative, physical, and technical safeguards to protect your health information. Your health data is encrypted both in transit and at rest using industry-standard encryption methods.

Information Sharing

We do not sell, trade, or rent your personal health information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With healthcare providers you authorize
• To comply with legal requirements or court orders
• To protect the rights, property, or safety of Sym, our users, or others
• With service providers who assist in app functionality (under strict confidentiality agreements)

Data Security

We implement robust security measures including:

• End-to-end encryption for all health data
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Employee training on data privacy and security

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your health data in a portable format
• Opt-out of non-essential communications
• Request restriction of data processing
• File a complaint with relevant data protection authorities

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Health data is retained for 7 years after account deletion, as required by healthcare regulations. You may request earlier deletion of your data, subject to legal requirements.

Children's Privacy

Sym is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Users

If you are accessing Sym from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: