Privacy Policy

Libertas Care Services, LLC ("Libertas," "we," "us," or "our") publishes and operates SymWellness (the "app"), and the websites at libertasltd.com and www.symhealth-ai.com. This policy explains what we collect, why, who we share it with, and the choices you have. It applies to the app and these websites (together, the "Service"). By using the Service you agree to this policy.

Libertas Care Services, LLC, 1775 W State St, Boise, ID 83702, United States is the company responsible for your information.

We do not pull personal or wellness information from other apps, accounts or your device unless you choose to provide it or grant a permission.

The app asks for the following permissions only when the related feature needs them. Every permission is optional and you can change it at any time in your phone's Settings.

• Provide and maintain the Service, your account and your wellness records.
• Generate personalized insights, reports and meal or exercise ideas, including AI summaries when you allow AI sharing.
• Send reminders and notifications you enable, and service emails such as welcome, password reset and subscription messages.
• Process subscriptions and unlock the features you have paid for.
• Provide customer support and respond to your requests.
• Keep the Service secure, prevent fraud and abuse, and fix errors.
• Improve the Service and develop new features.
• Comply with law and enforce our terms.

We send marketing-style emails (for example onboarding tips) only if the law allows, and every one of them includes an unsubscribe link.

SymWellness uses OpenRouter, Inc. (openrouter.ai), a third-party AI routing service, to power AI features such as product and label scan, calorie scan, prescription scan, goal insights, diet and recipe ideas and AI wellness summaries. We send your data to OpenRouter only after you complete the in-app AI consent screen and choose Allow, and only when you actively submit content or ask for AI output. The app does not send background data to OpenRouter.

We use trusted companies to help run the Service. They may process information only to provide their service to us and must protect it under appropriate agreements.

We do not sell, rent or trade your personal or wellness information, and we do not share it with third parties for their marketing. We share information only:

• With the service providers listed above, to operate the Service.
• With people you authorize, such as a coach or care partner you invite.
• With your consent or at your direction.
• To comply with law, legal process or a valid government request.
• To protect the rights, property or safety of users, us or the public, and to prevent fraud or abuse.
• In connection with a merger, acquisition or sale of assets, in which case we will tell you and your choices will continue to apply.

Subscriptions are bought through the Apple App Store or Google Play. Apple or Google handles your payment and keeps your card details; we never see or store them. We receive only what we need to unlock your plan: which plan you have, whether it is active or on a trial, its renewal or expiry date and the transaction identifiers. Manage or cancel subscriptions in your Apple ID or Google Play account settings. Our Terms of Use (EULA) apply to subscriptions on iOS.

We use reasonable administrative, technical and physical safeguards to protect your information, including access controls, hashed passwords, limited staff access and monitoring for misuse. No system is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password and tell us right away if you think your account has been accessed without your permission.

You can:

• Access and update your profile and logged information in the app.
• Ask for a copy of your information or for corrections.
• Delete your account and data from the app (see the next section).
• Withdraw AI data sharing at any time in Settings.
• Turn off device permissions and notifications in your phone's Settings.
• Unsubscribe from optional emails using the link in each email.
• Ask us to restrict certain uses of your information or to stop processing it.
• Complain to a data protection authority if you believe your rights were violated.

Depending on where you live, including California and the European Economic Area or the United Kingdom, you may have additional rights, such as to know what we hold, to portability and to object to processing. We do not discriminate against you for using these rights. To use any right, use the in-app tools, our Privacy Choices page, or email info@libertasltd.com. We may need to verify your identity first.

We keep your information while your account is active and for as long as needed to provide the Service. You can delete your account any time in the app under Profile → Manage account → Delete account. Deleting your account removes your profile and the wellness information, photos, notes and settings linked to it.

We may keep limited records where the law requires or for legitimate purposes such as security, fraud prevention and dispute resolution: for example, a record that you asked for deletion, billing records and audit logs. Accounts that have been inactive for a long time may be retained for up to seven years after last activity unless you ask us to delete them sooner. You can also request deletion by emailing info@libertasltd.com. Your App Store or Google Play subscription is separate: deleting your account does not cancel it, so cancel in your Apple or Google account settings.

SymWellness is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe a child has given us information, please contact us and we will delete it.

We are based in the United States and our servers are located here. If you use the Service from another country, your information will be transferred to, stored and processed in the United States, where data protection laws may differ from those in your country. By using the Service you understand this transfer.

We may update this policy from time to time. When we make material changes we will post the new version here, change the "Last updated" date and, where required, notify you in the app or by email.

Questions about this policy or your information? Get in touch: