Support Center
We're here to help you get the most out of SYM AI. Find answers, get support, or contact our team.
General Questions
Get answers to common questions about using SYM AI
Technical Support
Need help with app features or troubleshooting?
Report a Bug
Found an issue? Help us improve by reporting it
Feature Request
Have an idea? We'd love to hear from you
Get in Touch
Email Support
Get help via email
support@symhealth.com
Within 24 hours
Phone Support
Speak with our team
+1 (208) 353-7695
Mon-Fri, 9 AM - 6 PM PST
In-App Support
Contact us from the app
Settings > Support
Within 12 hours
Frequently Asked Questions
How do I reset my password?
You can reset your password from the login screen by tapping 'Forgot Password' or by going to Settings > Account > Change Password in the app.
How do I sync my data across devices?
Your data automatically syncs when you're signed in. Make sure you're using the same account on all devices and have an active internet connection.
Is my health data secure?
Yes! SYM AI uses end-to-end encryption and is HIPAA compliant. Your health data is encrypted both in transit and at rest using industry-standard AES-256 encryption.
How do I add a medication reminder?
Go to Medications > Add Medication, enter the details, and set your reminder schedule. You can customize the time, frequency, and notification preferences.
Can I export my health data?
Yes! You can export your data at any time from Settings > Privacy > Export Data. Your data will be sent to your registered email address within 24 hours.
How do I contact my doctor through the app?
If your doctor is connected to your account, you can send messages through the Messages section. Otherwise, contact your healthcare provider directly.
Help Resources
User Guide
Learn how to use all features of SYM AI
Privacy & Security
Learn about our security measures and privacy practices
Report an Issue
Found a bug or experiencing an issue? Let us know
Support Hours
Email Support
24/7 - We respond within 24 hours
Phone Support
Monday - Friday, 9:00 AM - 6:00 PM PST
In-App Support
24/7 - We respond within 12 hours
Office Address
Sym Health Technologies, Inc.
123 Health Street, Suite 100
San Francisco, CA 94105
United States
Still Need Help?
Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.
HIPAA Compliant
Your health data is protected with industry-leading security
Secure & Encrypted
End-to-end encryption for all your sensitive health information
24/7 Support
We're always here to help you with any questions or concerns