Your Privacy Choices

Take control of your data. Manage what information we collect, how it's used, and who it's shared with.

Quick Actions

Common privacy actions you can take right now

What Data We Collect

Overview of all data types collected by our app

Contact Information

Required

Name, email address, phone number

Health & Fitness Data

Required

Medications, symptoms, health reports, medical conditions

Location Data

Optional

Precise location for finding nearby clinics

Photos & Videos

Optional

Prescription images, medication photos for AI scanning

Analytics Data

App usage patterns, feature interactions, performance data

Device Information

Required

Device ID, OS version, app version (for bug reports and notifications)

Privacy Preferences

Control how your data is collected and used

Health Data Collection

Required for core app functionality. This includes medications, symptoms, and health reports.

Required

Analytics Data

Help us improve the app by sharing anonymous usage data. This does not include personal health information.

Location Services

Allow location access to find nearby clinics and healthcare providers.

Marketing Communications

Receive emails about new features, health tips, and app updates.

Third-Party Data Sharing

Services we use that may receive your data

Firebase (Google)

Required

Purpose: Authentication and push notifications

Data Shared: Email, name, FCM tokens

OpenRouter / OpenAI

Purpose: AI-powered medication scanning

Data Shared: Prescription images (processed and deleted after analysis)

Note:

Some services (like Firebase for authentication) are required for the app to function. Disabling optional services may limit certain features. We never sell your data to third parties.

Your Data Rights

You have the right to control your personal information

Right to Access

View all personal data we have collected about you.

Right to Portability

Download your data in a machine-readable format.

Right to Rectification

Update or correct inaccurate information.

Right to Deletion

Request permanent deletion of your account and data.

Data Retention Policy

How long we keep your data

Active Accounts

We retain your data for as long as your account is active and for 7 years after account deletion, as required by healthcare regulations (HIPAA).

Deleted Accounts

After account deletion, most data is removed within 30 days. Health records are retained for 7 years for legal compliance, then permanently deleted.

Backup Data

Encrypted backups may retain data for up to 90 days after deletion for disaster recovery purposes.

Need Help?

Have questions about your privacy? We're here to help.

Mail Us

Sym Health Technologies, Inc.
123 Health Street, Suite 100
San Francisco, CA 94105
United States